Post by Anmole on Mar 28, 2018 19:15:55 GMT -8
Wish to have a better smoking policy. I was a victim of smoking and damage but because of Turo policies I was not reimbursed for damage and smoking marijuana in my car. Simply because I was 8 hours late to report it. I reside 45 min away from the parking lot where I park my cars. Due to my daughters first birthday I was unable to attend to the car on time and I trusted the Renter.. Even though the Renter agreed to smoke in Turo messaging and an ounce of marijuana was found in the car. Turo policy made it impossible for me to get reimbursed, even after providing a receipt. Turo not only disrespected my values but had the guts to not reimburse me. I have over 300 5 star ratings with Turo and is one of the first hosts on Turo since 2014.
Being that I am an owner of my car, and it is my asset, if damaged or abused in any form, Turo should charge the guest to there best ability because host cannot charge them. Please do not harass the owner of the car, asking for receipts and all. As an owner, it is up to the owner to clean the car himself or not. As long as owner is able to prove smoking took place, Turo should charge the Renter indefinitely. Turo instead of asking Renter the questions, asked my car wash place questions, about what was done on the car. Due to a crazy confusion at the car wash, Turo was not able to verify that my car was detailed. After my several attempts to get Turo talk to the manager, Turo refused to talk to him to confirm what ever they were trying to confirm. As an owner, we loose our asset, we loose time, we loose money as we can’t rent it and I spent $250 to get it detailed. Turo policy made it so easy for the Renter to get away from damage and smoking load of marijuana in my car. What a nerve racking experience. I have tried writing an email so that you may look into the smoking policy. I hope you got it. Best Regards Anmole.
Being that I am an owner of my car, and it is my asset, if damaged or abused in any form, Turo should charge the guest to there best ability because host cannot charge them. Please do not harass the owner of the car, asking for receipts and all. As an owner, it is up to the owner to clean the car himself or not. As long as owner is able to prove smoking took place, Turo should charge the Renter indefinitely. Turo instead of asking Renter the questions, asked my car wash place questions, about what was done on the car. Due to a crazy confusion at the car wash, Turo was not able to verify that my car was detailed. After my several attempts to get Turo talk to the manager, Turo refused to talk to him to confirm what ever they were trying to confirm. As an owner, we loose our asset, we loose time, we loose money as we can’t rent it and I spent $250 to get it detailed. Turo policy made it so easy for the Renter to get away from damage and smoking load of marijuana in my car. What a nerve racking experience. I have tried writing an email so that you may look into the smoking policy. I hope you got it. Best Regards Anmole.
