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Post by Jonny on Mar 27, 2018 16:11:42 GMT -8
Renter curb rashed wheel and such force caused wheel to bubble.
Driver front and passenger rear. Turo only accepted one Wheel and tire.
It took 6 weeks to get a mailed check. Wasn’t even direct deposit.
What else are hosts seeing out in the wild?
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Post by dan on Mar 27, 2018 16:16:03 GMT -8
So far it has been very quick for me.
Posted photos, used the ResolveMyClaim app.
2 days later, I have an assessment with $ amount. I can either accept it, in which case goes direct deposit through this other app.
Money came in 3 days after I accepted it.
Amount was decent, compared to my usual body work shop that does a decent job of fixing repaints.
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Post by Admin on Mar 27, 2018 16:20:28 GMT -8
Take at least 10 pictures of your car if you want to get paid after a damage
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Post by dan on Mar 27, 2018 16:31:39 GMT -8
I take like 15 pictures of the car. Pretty much robotic at this point.
I hope I can just use a drone that will find the car and snap those photos for me.
Total, ~18 photos after the license and the mileage etc
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Post by osnapturotime on Mar 27, 2018 16:40:31 GMT -8
I take 10-11 pics as well. Minimum 8 pics outside, front back sides corners, seats, mileage and fuel. Every rental. Even when I have a "good feeling" about the renter, nope. In the beginning I got burned a few times by not taking good pics and not reporting damage within 24 hours. As I type this a renter is 10 hours late. Good thing I have GPS on the car.
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Post by kieran on Mar 27, 2018 17:38:29 GMT -8
Wow, I guess I need to take more pictures. I was just taking the four outside shots recommended by the app, and then the odo and fuel(battery) level.
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Post by mikethepanda on Mar 27, 2018 19:39:55 GMT -8
I take at least 12-20 pictures and try to get an undercarriage picture. On my high end vehicles, I even take pictures of the engine.
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Post by eliterentals on Mar 28, 2018 7:26:07 GMT -8
We take 10-20 photos of each car every trip. We got burned in the past too that we learned our lesson.
We had one of our vehicles totaled on Feb 17th... STILL haven't gotten an estimate for the loss and the law firm Turo appointed us is FED UP with Turo too with how long its been taking. It was one of our regular "money makers" that got wrecked so it's thrown off our numbers since it's been gone.
We do keep trackers on all of our cars which helps a ton. Especially when a renter isn't returning on time or I can kindly remind them to refill the tank if I see the tank isn't full on our app.
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Post by Nick on Mar 29, 2018 6:51:33 GMT -8
There could be a good correlation between the fact that they only employ 10 adjusters in the entire United States, and the fact that it takes up to 10 months (I have had this happen personally) to get reimbursed when a renter totals your vehicle and then leaves it in a parking lot for the police to find. Or the fact that Turo decided not to pay the impound cost when a renter got a DUI and had the car impounded, they instead told me that if I wanted the car back that I would have to come out of pocket, with ZERO chance of reimbursement.
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Post by Cris on Mar 29, 2018 7:09:33 GMT -8
So is Turo the one that handles the claims or is it Liberty Mutual? The reason I signed up with them is because they are a large recognized insurance company. I’m in the industry so I always look at that but after seeing what other people have gone through it’s making me think twice.
Also I referred a really good friend and he rented his Mercedes for the first time about two weeks ago he had a horrible experience with the renters and they seemed to have backed into something. He told me that it is taking a while to get the claim resolved because they leave it up the renter to agree of the damages. Are the time stamped photos not good enough? Luckily the renters I have had have been very responsible aside from one that returned one of my vehicles late.
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Post by Jeremy on May 14, 2018 19:22:37 GMT -8
I also previously had a decent experience with Turo referring me to the ResolveMyClaim app. As of early March 2018 however, there is apparently such a high volume of claims that Turo is using a new vendor for claims service. I was directed to work with DMA claims based out of Michigan. I have left a review for both Turo and DMA through their respective better business bureau sites. I wanted to share after seeing very little progress over more than two months since a renter had a collision with my listed vehicle. Each time I communicate with Turo, they refer me back to DMA. This is quite unhelpful and frustrating as DMA claims services has consistently gone two weeks at a time without a returning a phone call even when the technicians are all set and ready to complete the repairs in a timely manner. Of little importance but still potentially helpful for this forum; I used the standard protection option which is supposed to cover the cost of a, “replacement car during repair” but no response has been received in regards to my request. I suggest anyone with similar claims experience share it with the BBB, www.bbb.org/greater-san-francisco/business-reviews/auto-renting-and-leasing/turo-in-san-francisco-ca-378793/reviews-and-complaints/?review=true |
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